Our customer support department advises our clients on many different aspects and always endeavours to look for improvement opportunities. Customer support has an extensive experience in and a wide view of packaging processes, performance packaging possibilities and supply chain solutions. They support account managers and customers to resolve complex packaging issues, This includes e-business projects, advice on automating packaging processes or analysis of  packaging's effect throughout the supply chain. Customer support makes use of several unique tools such as Quick Scan, BCT Requirement Model and Supply Chain Model to highlight possibilities, assess strength requirements and to identify logistic cost drivers. They use an extensive network of specialists, packing machine suppliers and research institutes to gather and update knowledge.

These services have proven highly valuable to many of the customers of Smurfit Kappa ELCORR.